Privacy Policy - Elan Products

Chamber of Commerce: 67468640, version valid as of 04-07-2024

Privacy Policy Elan

Privacy and security

Your personal data. You leave them with us, because you have to if you want to order something. But we can imagine that you would like to know why we ask for your personal details and what we do with them. We would like to tell you about that here. If you still have questions after reading this page, please let us know via our customer service.

Use of personal data

By using our webshop, you agree that we collect, store and process your personal data in accordance with our Privacy Policy. This data may include your name, e-mail address, telephone number, browsing behaviour and purchase history. We use this information to improve your experience on our webshop, provide customer support and communicate with you about our services, promotions and updates. In addition, we may share your data with trusted third parties who assist us in operating our webshop, conducting our business operations or providing services to you, provided those parties agree to keep this information confidential. Your data may also be used for analytical and marketing purposes to improve our offering. We are committed to protecting your privacy and ensuring that your personal data is treated securely and responsibly. You have the right to access, update and delete your personal data at any time by contacting us.

Very secure

We put all the data you leave with us very securely under lock and key. Anyone who has nothing to do with your data simply cannot access it.

Personal

We often use your data to offer you the most personalised information and advice possible. We use data from previous orders for this purpose, for example.

What else do we do with your data?

We use your data for various purposes. Below you can see which purposes they are. We use data received from you as well as data collected by ourselves. For example, data about your visit to our website. Here is the overview:

Delivering your order

For your order, we need your name, e-mail address, address(es), payment details and sometimes your phone number. This allows us to deliver your order and keep you informed about your order. We also give your details to others when necessary for an order, for example to delivery services and our distribution centre.

Your account

In your account at Elan, we store the following information, among others: your name, address(es), telephone number, e-mail address, delivery and payment details and specified information. Handy, because then you don’t have to enter these details every time. We also store details of your previous orders and reviews you have placed. Then you can easily find them again.

Customer service

You can contact us via the website. To help you quickly with queries, we use your details and make notes which we keep. Useful if you contact us again. In this way, you help us analyse and improve our services

Newsletters

You can subscribe to our various newsletters. This keeps you informed. We have general and personal newsletters. The personal newsletters are compiled on the basis of your data, such as previous orders. This makes the newsletter more interesting for you. If you no longer wish to receive newsletters from us, please unsubscribe. Simple isn’t it?

Reviews

We love receiving reviews. And so do our other customers. If you want to write a review, please choose whether your personal details or name are visible to other visitors and whether we are allowed to contact you about your review.

Improving our shop and service

We are constantly improving our service. Therefore, we may use your data to ask you if you would like to participate in a customer or market survey without any obligation. Sometimes others carry out that survey for us. We then give them your e-mail address. Naturally, this other party must also comply with our privacy rules. For example, your e-mail address must be deleted after the survey.

Corporate customers and partner programme

We also store contact details of our business customers and partners. If these are personal data, we treat them just like those of our other customers.

What do we not do with your data?

We never use your data to show you different prices from other customers. All our customers see the same prices for our items and products. We never sell your data to others.

Are your details incorrect or do you have any other questions?

If something is wrong or if you want to check your data, please contact our customer service at info@wlsvital.com. We will deal with your question or comment as soon as possible.